Create Ticket

Learn how to create a ticket in TexResolve.

Request

• Method: POST
• Endpoint: https://tex-resolve-backend.onrender.com/api/v1/tickets

Body Parameters

• Ticket Details: Enter the details for the ticket.

title="Ticket Schema"

Parameter	Type	Description
title	String	Title of the issue
category	String	Category of the issue
description	String	Detailed issue description
attempted_solution	String	Steps attempted to resolve the issue
attachments?	File	Optional file attachments
tags?	String[]	Array of tags

Here's an example request body for creating a ticket:

creating ticket example

{
  "title": "Login Issue",
  "description": "Unable to log in with correct credentials.",
  "attempted_solution": "Tried resetting password and clearing cache.",
  "tags": ["login", "authentication"],
  "attachments": [file1.png, file2.png]
}

Responses

Success

statusCode 201: success

Ticket created successfully

Errors

statusCode 401: Authentication error

User token is not valid or does not exist or expired

statusCode 400: Bad Request

Invalid request parameters or failed to upload attachments

statusCode 500: Internal Server Error

Try again or restart service